- Service Name
3Dolphins
- Industry
Technology, Software, Customer Relationship Management, Artificial Intelligence
- Main Value Proposition
3Dolphins provides cutting-edge technology to align business strategies for growth and excellence in customer service.
- Description
3Dolphins offers a Conversational AI and Omnichannel CRM platform designed to enhance customer service, sales, and marketing efforts. It connects enterprises with their customers through advanced technology and seamless communication.
- Key Features
Generative AI-powered chatbot for automated conversations; Integration with over 21 channels for customer interaction; Omnichannel customer service for managing customer interactions; Deals and Pipeline Management to enhance sales strategies
- Use Cases
3Dolphins is most valuable for businesses looking to automate customer interactions, enhance service efficiency, and improve sales processes.
- Competitive advantages
24/7 instant support available for users; Proven increase in customer satisfaction by 35%; Seamless integration with a wide range of communication channels
- Strengths
The platform's strengths include its advanced AI capabilities, extensive channel integration, and a strong track record of improving customer engagement and satisfaction.
- Positioning
3Dolphins positions itself as a leader in AI-driven customer service solutions, focusing on enhancing operational efficiency and customer satisfaction.
- Audience
The target users include businesses of all sizes, customer service teams, and sales departments looking to leverage AI for better customer engagement.
- CTA
Contact Us
- Tags
Conversational AI
Omnichannel CRM
Customer Service
Sales Management
- Tagline
Artificial Intelligence and Omnichannel Platform
- Tone of Voice
Innovative, supportive, professional
- Differentiation
3Dolphins stands out by processing 10 million messages per day and being trusted by major banks in Indonesia, showcasing its reliability and scalability.
- Brand Positioning
The brand identity of 3Dolphins is centered around innovation in AI technology and a commitment to improving customer experiences across multiple channels.
- Founded
2015-05-28
- Founders
Buyung Raharjo
Rian Novianto
Sonny Hastomo