- Service Name
Broadvoice
- Industry
Telecommunications, Communication Solutions, Cloud Services, Business Communications
- Main Value Proposition
Broadvoice simplifies customer experiences and boosts satisfaction with a single, scalable solution for CCaaS and UCaaS.
- Description
Broadvoice offers cloud-based communication solutions that enhance customer experiences while reducing operational costs. Their services include CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) tailored for small to mid-market enterprises.
- Key Features
Omnichannel contact center platform; Unified communications platform with VoIP, video conferencing, and messaging; Custom plans and flexible pricing; Dedicated support specialist for onboarding and ongoing assistance
- Use Cases
Broadvoice is most valuable for small to mid-market businesses looking to enhance customer engagement, streamline communication, and improve operational efficiency.
- Competitive advantages
High customer satisfaction rating (+94%) and above industry average first call resolution rate (30%); 24/7/365 dedicated support with real human interaction; Low-code architecture for easy customization without taxing IT resources
- Strengths
Broadvoice's strengths include a comprehensive suite of communication tools, exceptional customer service, and a strong focus on customer experience.
- Positioning
Broadvoice positions itself as a cost-effective alternative to traditional enterprise communication solutions, focusing on delivering high-quality customer experiences.
- Audience
The target users include small to mid-market enterprises, business process outsourcing companies, and organizations in various industries such as healthcare, retail, and education.
- CTA
Request A Demo
- Tags
CCaaS
UCaaS
Cloud Communications
Customer Experience
- Tagline
A Single, Secure Solution For Your Entire CX
- Tone of Voice
Professional, supportive, innovative
- Differentiation
Broadvoice stands out by providing enterprise-level experiences at a budget-friendly price, specifically designed for small and mid-market enterprises.
- Brand Positioning
Broadvoice is identified as a growing cloud-based communication company dedicated to inspiring meaningful human connections.
- Founded
2006-03-01
- Founders
Jim Murphy