- Service Name
enQ
- Industry
Tax Services, Professional Services, Tax Consulting, Tax Technology
- Main Value Proposition
enQ offers tax professionals a reliable and efficient way to connect with the IRS, saving time and enhancing client service.
- Description
enQ is a private service that connects tax professionals with IRS agents, significantly reducing hold times. It allows tax professionals to provide efficient service to their clients by minimizing the time spent on hold.
- Key Features
Reduction of hold times by up to 90%; Access to IRS Practitioner Priority Service (PPS); Dynamic pricing based on supply and demand; No call recording for privacy protection
- Use Cases
Tax professionals needing to resolve client issues quickly; Enrolled agents and CPAs looking to enhance client service; Tax attorneys requiring efficient communication with the IRS
- Competitive advantages
Consistently low hold times, averaging under 7 minutes 85% of the time; Real-time monitoring of IRS performance to ensure reliability; Dynamic pricing model that adjusts to demand, ensuring fair access
- Strengths
enQ's strengths lie in its ability to significantly reduce IRS hold times, provide a user-friendly platform, and maintain high levels of customer satisfaction through reliable service.
- Positioning
enQ positions itself as a vital tool for tax professionals, emphasizing efficiency and reliability in connecting with the IRS.
- Audience
The primary audience includes tax professionals such as tax attorneys, enrolled agents, and CPAs who benefit from reduced hold times and improved client service.
- CTA
Get Started
- Tags
IRS Access
Tax Professionals
Hold Time Reduction
Client Service
- Tagline
Fast Access to the IRS
- Tone of Voice
Professional, supportive, efficient
- Differentiation
enQ uniquely provides a platform that allows tax professionals to call the IRS with their clients on the line, drastically reducing wait times compared to traditional methods.
- Brand Positioning
enQ is positioned as a trusted partner for tax professionals, focusing on enhancing their service capabilities and client satisfaction.
- Founded
2015-01-01
- Founders
Andrew Valiente