Cloudset: Summary

Cloudset provides process driven apps and web services that enable businesses to unleash the power of Zendesk and solve complex customer service challenges.

Service Name: Cloudset
Industry: Customer Service, Service Management
Main Value Proposition: Cloudset offers enterprise grade add-ons for Zendesk Customer Services, designed to increase efficiency, speed, and consistency of ticket resolutions by fully engaging human talent.
Description: Cloudset provides process driven apps and web services that enable businesses to unleash the power of Zendesk and solve complex customer service challenges.
Key Features: Pro-active SLA and OLA management, Cloudset Visible Workflow™, Smart forms and cascading fields, and elevated Zendesk's foundational concepts.
Use Cases: Cloudset can be used to guide agents through workflows, capture high-quality data, design and maintain Zendesk configurations, and ultimately gain more value and operational efficiencies from the Zendesk platform investment.
Competitive advantages: Cloudset's no-code rules, calculation, and workflow engines, embedded directly in Zendesk, make it stand out from competitors. Its unique Visible Workflow™ approach and ability to simplify executing workflows also give it a competitive edge.
Pricing: N/A
Strengths: Cloudset's strengths include its ability to engage human talent, improve processes, and make it easier to design and maintain Zendesk configurations.
Positioning: Cloudset positions itself as a solution that focuses on the human and process aspects of ticketing, and designs systems that support these efforts.
Audience: Cloudset's broad audience includes businesses looking to improve their customer service processes and enhance their Zendesk platform investment.
CTA: Contact Sales, Let's get started
Social Proof: Cloudset's social proof includes positive customer reviews and success stories from companies such as Donors Choose, Partnerize, Unique Digital Networks, Healthwave, and Eagle EyeSolutions.
Tone of Voice: Engaging, sophisticated, efficient
Trust Factors: Cloudset's trust factors include its commitment to personal data and security, as well as its positive customer reviews and success stories.
Differentiation: Cloudset differentiates itself from competitors through its no-code rules, calculation, and workflow engines, as well as its unique Visible Workflow™ approach.
Brand Positioning: Cloudset positions itself as a solution that simplifies executing workflows and improves processes to ensure data accuracy and efficiency.