Communication and Resolution Program (CRP): Summary

Communication and Resolution Program (CRP)

Healthcare, patient safety, resolution programs, accountability

CRPs provide a structured approach to addressing patient harm, fostering healing and accountability while enhancing patient safety.

The Communication and Resolution Program (CRP) is a best practice model designed to address patient harm in healthcare settings. It emphasizes timely and compassionate responses to incidents, promoting healing for patients and families through transparent communication and resolution strategies.

Timely and compassionate responses to patient harm; Transparent communication about incidents; Support for healthcare providers to reduce trauma and burnout; Integration with national organizations for improved patient safety

CRPs are most valuable in scenarios where patient harm has occurred, requiring a structured response to ensure healing and accountability.

Endorsed by leading national organizations and health systems; Focus on both patient and provider well-being; Comprehensive training and advocacy support for implementation

The program's strengths lie in its compassionate approach, emphasis on transparency, and the backing of a collaborative network of healthcare and legal experts.

The service positions itself as a leading solution for healthcare organizations seeking to improve their response to patient harm and enhance overall patient safety.

The primary target users include healthcare organizations, patient advocacy groups, and legal professionals involved in healthcare.

To learn more and apply, visit ariadnelabs.org/pact/how-to-apply/ or email thecai@uw.edu.

• patient safety

• communication

• resolution

• healthcare improvement

Healthcare organizations now have a compassionate and effective model for addressing patient harm

Compassionate, authoritative, supportive

CRPs are increasingly recognized as the future of healthcare, uniquely combining compassion with effective resolution strategies, supported by a collaborative network of experts.

The Collaborative for Accountability and Improvement identifies itself as a pioneering program dedicated to spreading effective CRPs across healthcare systems.