- Service Name
Delighted
- Industry
Technology, Software, Experience Management, Customer Feedback Solutions
- Main Value Proposition
Delighted offers a free, user-friendly platform that enables businesses to gather actionable feedback from customers and employees in minutes, without requiring technical skills.
- Description
Delighted is a self-serve experience management platform that allows businesses to collect and analyze customer feedback quickly and easily. It is designed for use by top brands to enhance customer satisfaction and engagement.
- Key Features
Intuitive survey creation with best practices; Built-in dashboards for easy analysis of results; Automated feedback programs for customer experience metrics; Seamless integrations with popular tools like Slack and Salesforce
- Use Cases
Delighted is most valuable for businesses looking to gather customer and employee feedback, monitor customer experience metrics, and enhance overall satisfaction.
- Competitive advantages
Free to use with no technical skills required; Trusted by over 75,000 top brands; Supports a wide range of survey types and integrations
- Strengths
Delighted's strengths include its user-friendly interface, rapid feedback collection capabilities, and robust analytics features that help businesses make informed decisions.
- Positioning
Delighted positions itself as the go-to experience management platform for businesses seeking to improve customer satisfaction and engagement through actionable feedback.
- Audience
The target users include customer experience teams, marketing professionals, product managers, and human resources departments in various industries.
- CTA
Get started for free
- Tags
Customer Feedback
Experience Management
Survey Tools
Customer Satisfaction
- Tagline
The fastest and easiest way to gather actionable feedback
- Tone of Voice
Friendly, approachable, professional
- Differentiation
Delighted stands out in the market by providing a no-cost, easy-to-use platform that integrates seamlessly with existing tech stacks, allowing for quick setup and immediate feedback collection.
- Brand Positioning
Delighted's brand identity is centered around simplicity, effectiveness, and a commitment to helping businesses understand and enhance customer experiences.
- Founded
2013-01-01
- Founders
Caleb Elston
Mark Dodwell
Mike Gowen