- Service Name
Extend
- Industry
E-commerce, Post-Purchase Solutions, Product Protection, Warranty Services
- Main Value Proposition
Extend enhances customer loyalty and revenue for merchants by providing comprehensive post-purchase protection solutions.
- Description
Extend offers a powerful post-purchase platform that provides merchants with solutions for product and shipping protection. It helps businesses generate revenue while mitigating fraud through automated claims and AI-driven fraud detection.
- Key Features
Coverage for accidents and product failures; AI-powered fraud detection; Automated claim support; Seamless returns and exchanges
- Use Cases
Extend is most valuable in scenarios involving product purchases that require protection against damage, loss, or fraud, as well as for merchants looking to improve customer retention and satisfaction.
- Competitive advantages
High customer satisfaction with a 96% CSAT score for claims processing; Fast claim resolution with 98% processed in 90 seconds or less; Integration with major e-commerce platforms like Shopify and BigCommerce
- Strengths
Extend's strengths lie in its ability to automate claims processing, reduce operational costs, and enhance customer loyalty through a seamless user experience.
- Positioning
Extend positions itself as a leader in post-purchase solutions, focusing on AI-driven automation and customer satisfaction.
- Audience
The target users include e-commerce merchants, retailers, and service providers who want to enhance their post-purchase customer experience and increase revenue.
- CTA
Schedule a Demo
- Tags
Post-Purchase Protection
Fraud Detection
Automated Claims
Customer Loyalty
- Tagline
The world’s most powerful post-purchase platform, driven by AI.
- Tone of Voice
Professional, Trustworthy, Innovative
- Differentiation
Extend uniquely combines product protection, shipping protection, and fraud detection into a single platform, streamlining the post-purchase experience for both merchants and customers.
- Brand Positioning
Extend's brand identity emphasizes innovation in customer experience and reliability in protecting both merchants and their customers.
- Founded
2019-02-01
- Founders
Joe Moss
Michael Darmousseh
Rohan Shah
Woodrow H. Levin