- Service Name
Feedbackly
- Industry
Customer Experience Management, Software, Feedback Tools, Customer Analytics
- Main Value Proposition
Feedbackly offers a unique customer experience management solution that helps businesses understand and enhance customer emotions, leading to increased sales and customer retention.
- Description
Feedbackly is an AI-powered customer feedback platform that measures and manages customer emotions throughout their journey. It provides automated solutions for collecting feedback, analyzing data, and taking actionable steps to improve customer experience.
- Key Features
Automated customer feedback collection from multiple touchpoints; Real-time data analysis with AI integration; Personal Success Manager and consultation services; Training and certification programs for users
- Use Cases
Feedbackly is most valuable for businesses looking to enhance customer satisfaction, improve retention rates, and increase sales through actionable insights derived from customer feedback.
- Competitive advantages
Higher correlation of EVI® to sales increases compared to other KPIs; Comprehensive support including personal consultation and training; Seamless integration with popular platforms like Salesforce and Hubspot
- Strengths
Feedbackly's strengths lie in its innovative approach to customer feedback, robust analytics capabilities, and strong support system for users, ensuring they can effectively leverage the platform for business growth.
- Positioning
Feedbackly positions itself as a leader in customer experience management by focusing on emotional insights and providing a comprehensive suite of tools for businesses.
- Audience
The target users include customer experience managers, marketing professionals, and business owners who seek to optimize customer interactions and drive growth.
- CTA
Book a demo
- Tags
Customer Feedback
Customer Experience
Emotional Value Index
CX Software
- Tagline
Reveal how customer emotions impact your business
- Tone of Voice
Professional, supportive, insightful
- Differentiation
Feedbackly is unique in its focus on measuring customer emotions through the Emotional Value Index (EVI®), which correlates strongly with sales performance, setting it apart from traditional customer experience metrics.
- Brand Positioning
Feedbackly's brand identity emphasizes innovation, customer-centricity, and expertise in customer experience, appealing to businesses that prioritize understanding their customers.
- Founded
2016-01-01
- Founders
Jaakko Männistö
Joonas Hamunen
Joonatan Voltti