- Service Name
GetFeedback
- Industry
Technology, Software, Customer Experience Management, Feedback Solutions
- Main Value Proposition
GetFeedback empowers businesses to quickly adapt their customer experience strategies based on real-time feedback, driving value for both customers and the business.
- Description
GetFeedback is a customer experience (CX) platform that enables businesses to gather and analyze customer feedback through various channels. It helps organizations understand customer sentiments and take actionable steps to enhance their services.
- Key Features
Access to survey templates for various metrics like NPS, CES, and CSAT; Mobile-optimized, fully branded surveys for easy feedback collection; Real-time alerts and integration with existing tools for faster feedback processing; Advanced targeting for precise feedback collection across multiple platforms
- Use Cases
GetFeedback is most valuable for businesses looking to improve customer retention, increase product adoption, and personalize customer interactions based on feedback.
- Competitive advantages
Rapid deployment and scalability, allowing businesses to launch feedback programs in minutes; Comprehensive feedback collection across various channels, including SMS and mobile-friendly emails; Ability to embed feedback mechanisms in offline environments like ATMs and kiosks
- Strengths
GetFeedback's strengths lie in its user-friendly interface, robust integration capabilities, and the ability to provide actionable insights that enhance customer experience management.
- Positioning
GetFeedback positions itself as an agile partner for businesses seeking to enhance their customer experience through data-driven insights.
- Audience
The target users include customer experience managers, product managers, and marketing teams in organizations that prioritize customer feedback and experience.
- CTA
GetFeedback platform
- Tags
customer experience
feedback
surveys
NPS
- Tagline
Excel at customer experience in a world of change
- Tone of Voice
Professional, supportive, agile
- Differentiation
GetFeedback stands out by offering seamless integration with Salesforce, allowing businesses to enrich their customer data with feedback insights and take targeted actions.
- Brand Positioning
GetFeedback, as a product of SurveyMonkey, leverages its reputation as a global leader in online surveys to establish trust and authority in the customer experience space.
- Founded
2013-03-01
- Founders
Bing Yang
Gopal Patel
Kraig Swensrud
Sean Whiteley