- Service Name
GetHuman
- Industry
Technology, customer service solutions, consumer assistance, digital tools
- Main Value Proposition
GetHuman offers free, user-friendly tools that simplify the process of contacting customer service, saving users time and frustration.
- Description
GetHuman provides free tools designed to assist users in navigating customer service issues with companies and state agencies. The service allows users to call customer service, wait on hold, and communicate with customer support through various channels effortlessly.
- Key Features
Free phone navigation through customer service menus; Automatic call rescheduling when call centers are busy; Email, tweet, or message writing assistance for customer service; Human-researched contact information and tools
- Use Cases
GetHuman is most valuable for users needing assistance with customer service calls, those who want to avoid long hold times, and individuals looking for help in drafting communications to companies.
- Competitive advantages
Completely free tools supported by ads, unlike many competitors that charge for similar services; Human-written content and research, ensuring accuracy and reliability; Long-standing reputation and trust built over nearly two decades
- Strengths
GetHuman's main strengths include its comprehensive database of customer service contacts, user-friendly tools, and a strong commitment to helping consumers navigate complex customer service systems.
- Positioning
GetHuman positions itself as a consumer advocate, providing essential tools to empower users in their interactions with customer service.
- Audience
The target users include consumers frustrated with customer service processes, individuals seeking efficient solutions to service issues, and those who prefer assistance in communicating with companies.
- CTA
Search for a company
- Tags
customer service
support tools
consumer assistance
AI technology
- Tagline
Contact Customer Service & Fix Issues with Ease
- Tone of Voice
Helpful, approachable, straightforward
- Differentiation
GetHuman stands out by combining human research with AI technology to provide effective solutions for customer service interactions, ensuring a personal touch in an automated world.
- Brand Positioning
GetHuman identifies as a reliable and user-centric brand focused on simplifying customer service experiences through innovative tools and human support.
- Founded
2012-01-01
- Founders
Christian Allen
Jeff Whelpley
Paul English