- Service Name
Altius Link
- Industry
Business Process Outsourcing, Contact Center Services, IT Solutions
- Main Value Proposition
Altius Link offers high-quality services centered around contact centers and BPO, enhancing true customer experience through innovative solutions.
- Description
Altius Link is a company formed from the merger of KDDI Evolva and Rilaiya Communications, specializing in contact center and BPO services. They provide high-quality omnichannel solutions and IT services to enhance customer experience.
- Key Features
Contact Center Services; BPO Services; Omnichannel Solutions; IT Solutions
- Use Cases
Businesses looking to outsource their customer service operations; Companies needing IT solutions to support their customer engagement; Organizations aiming to improve their customer experience through omnichannel strategies
- Competitive advantages
Strong backing from KDDI and Mitsui & Co.; Comprehensive service offerings including IT and BPO; Focus on enhancing customer experience through omnichannel solutions
- Strengths
Altius Link's main strengths include its robust service lineup, experienced management from the merger, and a strong commitment to quality in customer service.
- Positioning
Altius Link positions itself as a leader in the contact center and BPO industry, leveraging its merger to provide superior services.
- Audience
The target users include businesses seeking BPO services, companies in need of IT solutions, and organizations focused on enhancing customer experience.
- CTA
Contact Us
- Tags
BPO
Contact Center
IT Solutions
Customer Experience
- Tagline
Together, beyond the emotion.
- Tone of Voice
Professional, Supportive, Innovative
- Differentiation
The unique aspect of Altius Link lies in its formation from the merger of two established companies, KDDI Evolva and Rilaiya Communications, which brings together extensive expertise in customer service and IT solutions.
- Brand Positioning
The brand identity of Altius Link is built on collaboration and innovation, emphasizing its commitment to quality and customer satisfaction.
- Founded
1996-05-30