- Service Name
MAP Communications
- Industry
Telecommunications, Services, Call Center Services, Answering Services
- Main Value Proposition
MAP Communications delivers personalized and professional answering services that enhance customer experience while being cost-effective.
- Description
MAP Communications offers professional call answering services and virtual receptionist solutions tailored for businesses of all sizes. With over 30 years of experience, they provide reliable customer support and seamless integration with existing systems.
- Key Features
24/7 U.S. based agent availability; Fully HIPAA compliant services for healthcare professionals; Customizable call scripts tailored to business needs; Integration with over 3,000 apps through Zapier
- Use Cases
Ideal for small to medium-sized businesses needing affordable call handling, healthcare providers requiring HIPAA compliance, and larger organizations looking for scalable call center solutions.
- Competitive advantages
100% employee-owned, ensuring a vested interest in customer satisfaction; Transparent pricing structure that only charges for actual call time; Custom technology and flexible service options tailored to unique business needs
- Strengths
MAP Communications excels in providing reliable, professional, and courteous service with a focus on customer satisfaction and operational flexibility.
- Positioning
MAP Communications positions itself as a trusted partner for businesses looking for high-quality, customizable answering services that integrate seamlessly with their operations.
- Audience
Target users include small to medium-sized businesses, healthcare professionals, and large corporations seeking efficient call management solutions.
- CTA
Start my free trial
- Tags
Call Answering
Virtual Receptionist
HIPAA Compliance
Customer Support
- Tagline
The First HITRUST Certified Answering Service
- Tone of Voice
Professional, supportive, trustworthy
- Differentiation
MAP Communications stands out in the market as the first HITRUST certified answering service, ensuring high standards of data security and compliance, particularly for healthcare clients.
- Brand Positioning
The brand identity emphasizes reliability, professionalism, and a personal touch, backed by a commitment to customer success and data security.
- Founded
1990-01-01