- Service Name
Medical Answering Services (MAS)
- Industry
Non-emergency medical transportation coordination
- Main Value Proposition
MAS coordinates eligible non-emergency medical transportation requests through participating transportation vendors under applicable Medicaid or program rules.
- Key Features
Trip request and prior-authorization coordination; member/provider information; participating vendor network; county/program contacts; complaint/support channels.
- Use Cases
Eligible members and healthcare providers arranging non-emergency transportation to covered appointments.
Medical Answering Services (MAS): Summary
Medical Answering Services (MAS) manages non-emergency medical transportation processes for covered members in participating New York regions and programs. Depending on eligibility and trip rules, users or providers may request authorization and arrange transportation through enrolled vendors. MAS coordinates the service; it should not be described as providing every ride itself. Coverage, required notice, contact numbers, mobility mode, vendor choice and emergency procedures vary by county/program. Confirm current guidance with the member's Medicaid plan or state agency.