- Service Name
MODERN
- Industry
Technology, Software, Customer Engagement, Communication Solutions
- Main Value Proposition
MODERN offers a seamless communication experience that enhances customer satisfaction and boosts productivity for service operations.
- Description
MODERN is a web-based customer engagement platform designed to enhance communication between service providers and their customers. It streamlines service operations and improves customer satisfaction through real-time engagement and efficient work order management.
- Key Features
Effortless DMS Integration; Two-Way Communication (Texting & Email Updates); Repair Order Uploads & Approvals; Photo Markups & Video Uploads
- Use Cases
Service departments needing to improve customer communication; Dealerships looking to streamline repair order processes; Businesses aiming to enhance customer engagement and satisfaction
- Competitive advantages
Instant communication through two-way texting and email updates; Efficient repair order management with quick approvals; Comprehensive data accessibility and service history tracking
- Strengths
The platform excels in providing transparent communication, efficient work order management, and a user-friendly interface that enhances customer trust and satisfaction.
- Positioning
MODERN positions itself as a cutting-edge solution for customer engagement, focusing on real-time communication and operational efficiency.
- Audience
The primary target users include service departments in the construction, agriculture, sanitation, mining, and forestry industries, as well as dealerships seeking to improve customer engagement.
- CTA
Contact Us Now, Get Started Now
- Tags
Customer Engagement
Service Management
Real-Time Communication
DMS Integration
- Tagline
The MODERN Customer Engagement Platform
- Tone of Voice
Professional, Engaging, Supportive
- Differentiation
MODERN stands out in the market by providing real-time engagement tools that integrate directly with existing dealership management systems, ensuring instant updates and communication.
- Brand Positioning
The brand identity of MODERN emphasizes innovation, reliability, and customer-centric service, appealing to businesses that prioritize customer satisfaction.
- Founded
2014-01-01
- Founders
Aron Bohl
Daniel C Logan
Jon Rossi
Peter Mills