- Service Name
Smartflex
- Industry
Utilities, Software, Cloud-based Solutions, Customer Information Systems
- Main Value Proposition
Smartflex empowers utilities to enhance customer experiences and operational efficiency through a modern, flexible, and integrated solution.
- Description
Smartflex is a cloud-based utility billing solution designed to enhance customer service and operational efficiency for municipalities and investor-owned utilities (IOUs). It integrates customer service processes, billing, and fieldwork into a modular platform, enabling utilities to adapt to modern business needs.
- Key Features
Cloud-native design for modern utility operations; Omnichannel customer service capabilities; Modular and flexible platform for various utility services; Continuous updates to avoid technological obsolescence
- Use Cases
Smartflex is most valuable in scenarios such as modernizing utility customer operations, improving billing accuracy, enhancing customer service through omnichannel support, and facilitating digital transformation in utility companies.
- Competitive advantages
Recognized as a leader in the Gartner Market Guide for Utility Customer Information Systems; Proven track record with over 150 successful implementations across 19 countries; Flexible tool that adapts to various utility sectors including water, waste management, and electricity
- Strengths
Smartflex's strengths include its ability to streamline complex billing and customer service processes, its flexibility to cater to different utility needs, and its commitment to continuous improvement and customer feedback.
- Positioning
Smartflex positions itself as a leading solution for utilities seeking to innovate and enhance their customer service and operational processes in a rapidly evolving technological landscape.
- Audience
The target users include utility companies, municipalities, and investor-owned utilities (IOUs) looking to modernize their operations and improve customer service.
- CTA
Request a demo
- Tags
Utility Billing
Cloud Solutions
Customer Experience
Digital Transformation
- Tagline
Transform complexity into simplicity!
- Tone of Voice
Innovative, supportive, professional
- Differentiation
Smartflex stands out in the market due to its holistic approach, cloud-based architecture, and continuous evolution, which allows utilities to stay ahead of technological advancements and customer expectations.
- Brand Positioning
Open International is positioned as an innovative technology partner for utilities, focusing on delivering intelligent solutions that empower organizations to meet modern challenges.
- Founded
1987-01-01