- Service Name
Postcall
- Industry
Technology, Software, Customer Experience, Survey Tools
- Main Value Proposition
Postcall allows businesses to measure customer satisfaction and team performance through automated surveys sent immediately after phone calls.
- Description
Postcall is a survey application designed specifically for contact centers, enabling businesses to send customer satisfaction surveys immediately after phone calls. It offers customizable surveys and advanced reporting features to measure customer satisfaction and team performance effectively.
- Key Features
Easy setup with approved integrations; Fully customizable surveys with a form builder; Advanced reporting linked to calls; Flexible pricing with no long-term contracts
- Use Cases
Postcall is most valuable for contact centers looking to enhance customer feedback collection, improve service quality, and monitor team performance through actionable insights.
- Competitive advantages
Purpose-built for contact centers, unlike generic survey tools; Advanced reporting capabilities linked directly to call data; Flexible pricing model without long-term commitments
- Strengths
Postcall's strengths lie in its easy setup, customization options, advanced analytics, and excellent customer support, making it user-friendly and effective for contact centers.
- Positioning
Postcall positions itself as a specialized solution for contact centers, focusing on customer satisfaction measurement through post-call surveys.
- Audience
The target users include contact center managers, customer service teams, and businesses utilizing phone systems like Aircall and RingCentral, who seek to improve customer satisfaction.
- CTA
Get Started
- Tags
customer satisfaction
surveys
contact centers
analytics
- Tagline
Send customer satisfaction surveys after your phone calls
- Tone of Voice
Professional, supportive, user-friendly
- Differentiation
Postcall is uniquely designed for contact centers, offering tailored features such as flexible survey sending based on call specifics and seamless integration with various CRM and ticketing systems.
- Brand Positioning
Postcall's brand identity emphasizes efficiency, customization, and support, catering specifically to the needs of contact centers.
- Founded
2019-01-01