NHS Resolution: Summary

NHS Resolution

Healthcare, Public Sector, Dispute Resolution, Risk Management

NHS Resolution offers expert guidance and support to the NHS in managing disputes and improving safety through shared learning.

NHS Resolution is an arm’s-length body of the Department of Health and Social Care that provides expertise in resolving concerns and disputes within the NHS. It focuses on delivering fair resolutions and learning from incidents to improve patient care.

Claims Management expertise for clinical and non-clinical claims; Practitioner Performance Advice for fair management of healthcare professionals; Impartial resolution service for primary care contracting disputes; Support for understanding claims risk profiles and improving patient care

NHS Resolution is most valuable in scenarios involving claims management, performance concerns of healthcare practitioners, primary care disputes, and safety improvement initiatives.

Expertise in both clinical and non-clinical claims management; Comprehensive support for healthcare practitioners and organizations; Focus on learning from disputes to prevent future incidents

NHS Resolution's strengths lie in its extensive experience in handling claims, its commitment to fair resolution, and its proactive approach to learning and improvement in healthcare.

NHS Resolution positions itself as a trusted partner for the NHS, providing essential services that enhance the quality of care and safety in healthcare delivery.

The target users include NHS trusts, healthcare practitioners (doctors, dentists, pharmacists), legal professionals, and patients or their families seeking resolution.

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• Claims Management

• Healthcare Support

• Dispute Resolution

• Patient Safety

NHS Resolution is an arm’s-length body of the Department of Health and Social Care.

Professional, supportive, informative

NHS Resolution uniquely combines claims management with a focus on learning and improvement, ensuring that disputes are resolved fairly while enhancing patient care.

NHS Resolution identifies itself as a fair and knowledgeable authority in the healthcare sector, dedicated to resolving disputes and fostering a culture of learning.

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