- Service Name
Retently CX
- Industry
Customer Experience Management, Software, SaaS, Feedback Management
- Main Value Proposition
Retently CX offers businesses the ability to collect and act on customer feedback at every touchpoint, turning insights into actionable decisions that enhance customer experience.
- Description
Retently CX is a customer experience management platform that enables B2B companies and Ecommerce brands to gather, analyze, and act on customer feedback through NPS, CSAT, and CES surveys. It helps businesses enhance customer satisfaction and drive growth by providing actionable insights across the customer journey.
- Key Features
Smart Surveys: Schedule personalized surveys at key moments.; Omnichannel Reach: Connect with customers via email, SMS, and in-app surveys.; CX Analytics: Spot trends and uncover insights with powerful dashboards.; Flexible Workflows: Automate feedback routing and responses based on customer sentiment.
- Use Cases
The service is most valuable for tracking customer satisfaction across the shopping journey for Ecommerce brands and improving client relationships for B2B businesses.
- Competitive advantages
Comprehensive integration capabilities with major platforms.; Real-time insights that allow businesses to address customer issues immediately.; Automated workflows that streamline feedback management and response processes.
- Strengths
Retently CX's strengths lie in its robust integration options, real-time analytics, and the ability to automate feedback processes, making it a powerful tool for enhancing customer experience.
- Positioning
Retently CX positions itself as a leading customer experience management solution tailored for both B2B and Ecommerce sectors, focusing on actionable insights and customer feedback.
- Audience
The target users include Ecommerce brands, B2B companies, customer experience managers, and marketing teams looking to enhance customer satisfaction.
- CTA
Start Free Trial
- Tags
Customer Feedback
NPS
CSAT
Customer Experience
- Tagline
NPS® and CSAT Surveys for Growing Brands
- Tone of Voice
Professional, supportive, insightful
- Differentiation
Retently CX uniquely integrates with a wide range of platforms like Shopify, Salesforce, and HubSpot, allowing seamless feedback collection across various customer interactions.
- Brand Positioning
Retently CX identifies itself as a trusted partner for brands aiming to improve customer experience through data-driven insights and feedback management.
- Founded
2015-07-01
- Founders
Grigore Raileanu