Strengths
Rochester Public Utilities (RPU) has a long-standing history of over 120 years, establishing trust and reliability within the community.
As a municipally-owned utility, RPU is accountable to the local community, enhancing customer loyalty and engagement.
RPU offers a diverse range of energy efficiency programs, such as the Conserve & Save® rebate program, which encourages sustainable practices among customers.
The utility provides tailored services for various customer segments, including residential, multifamily, and commercial clients, ensuring broad market coverage.
RPU's commitment to sustainability is evident through its various environmental initiatives, positioning it as a leader in green energy solutions.
The utility's strong customer service ethos is reflected in its informative tone and community-focused approach, fostering positive customer relationships.
RPU's educational workshops and programs empower customers to make informed decisions about energy usage and conservation.
The utility's innovative programs, such as the Residential Time-of-Use Rate Program, help customers manage their energy costs effectively.