- Service Name
Connected Devices
- Industry
Technology, Networking, Internet Performance Measurement, Network Monitoring
- Main Value Proposition
Connected Devices enables ISPs to deliver consistent, high-quality service and optimize operational efficiency through comprehensive monitoring and analytics.
- Description
Connected Devices offers a comprehensive view of home network performance, including Wi-Fi and device metrics. It empowers ISPs and regulators to enhance customer experiences by providing real-time insights into network issues.
- Key Features
Real-time network performance insights; Proactive issue resolution tools; Historical data tracking for customer support; Integration with Cisco Real Speed technology
- Use Cases
ISPs can use Connected Devices to troubleshoot customer issues, optimize home Wi-Fi performance, and ensure regulatory compliance by monitoring broadband quality.
- Competitive advantages
Comprehensive view of home network performance; Proactive monitoring and issue resolution; Enhanced customer support with real-time insights
- Strengths
The service excels in providing detailed insights into network performance, reducing support escalations, and improving customer satisfaction through data-driven decision-making.
- Positioning
Connected Devices positions itself as a critical tool for ISPs and regulators to ensure high-quality internet service and customer satisfaction.
- Audience
The primary target users are Internet Service Providers (ISPs), regulatory authorities, and customer care teams who benefit from enhanced visibility and performance analytics.
- CTA
Start Free Trial, Request Demo
- Tags
Network Performance
Customer Experience
Real-time Monitoring
Broadband Insights
- Tagline
A Comprehensive Understanding of Last-mile Network Performance in Real Time
- Tone of Voice
Professional, informative, supportive
- Differentiation
Connected Devices stands out by providing unmatched visibility into last-mile network performance, allowing ISPs to identify and resolve issues beyond traditional monitoring capabilities.
- Brand Positioning
ThousandEyes, as part of Cisco, is recognized as a leader in internet performance measurement, focusing on delivering unmatched visibility and insights.
- Founded
2003-01-01
- Founders
Sam Crawford