- Service Name
Homes Plus
- Industry
Housing, Social Housing, Community Services, Tenant Support
- Main Value Proposition
Homes Plus offers a reliable platform for residents to report home issues and receive timely repairs, ensuring a healthy living environment.
- Description
Homes Plus is a housing service that provides support and resources for residents to manage their homes effectively. It focuses on addressing issues like damp and mould while improving customer experience through efficient repair services.
- Key Features
Customer service support for reporting issues; Priority Repairs Team for urgent repairs; Tenant Satisfaction Measures (TSMs) for feedback; My Homes Plus customer app for easy access
- Use Cases
Reporting damp and mould issues in homes; Requesting urgent repairs; Accessing personalized information through the My Homes Plus app; Providing feedback on service quality
- Competitive advantages
Dedicated Priority Repairs Team to address urgent issues; Proactive communication regarding repair timelines; Focus on tenant satisfaction through regular feedback collection
- Strengths
The service is responsive to tenant needs, provides clear communication about repair processes, and emphasizes customer feedback to improve services.
- Positioning
Homes Plus positions itself as a customer-centric housing service focused on improving tenant experiences and maintaining healthy living conditions.
- Audience
The primary audience includes existing tenants of Homes Plus, potential customers looking for housing services, and individuals experiencing home maintenance issues.
- Brand Positioning
Homes Plus is identified as a reliable and responsive housing provider committed to tenant satisfaction and community welfare.
- CTA
Report it now
- Differentiation
Homes Plus uniquely combines customer engagement through feedback mechanisms with a dedicated team for priority repairs, enhancing the overall tenant experience.
- Tagline
See it – Report it!
- Tags
Damp and Mould
Repairs
Tenant Satisfaction
Customer Service
- Tone of Voice
Supportive, informative, proactive
- Founded
2006-01-01