- Service Name
ScreenMeet
- Industry
Technology, Software, Remote Support, Collaboration Tools
- Main Value Proposition
ScreenMeet offers a comprehensive remote support solution that boosts agent productivity and enhances customer experience by enabling faster issue resolution.
- Description
ScreenMeet is an intelligent remote support platform designed to enhance business transformation through AI-powered secure remote support. It integrates seamlessly with major platforms like ServiceNow and Salesforce, enabling IT Help Desk and Contact Center teams to resolve issues more efficiently.
- Key Features
AI-powered secure remote support; Seamless integration with major CRM/ITSM platforms; No-download collaboration tools including voice, video, and screen sharing; Automated session data logging for visibility and insights
- Use Cases
ScreenMeet is most valuable in scenarios such as IT support for remote employees, customer service interactions requiring real-time assistance, and sales processes that benefit from personalized customer engagement.
- Competitive advantages
Higher first call resolution rates due to integrated screen sharing capabilities; Cloud-native architecture that allows for scalability and flexibility; Dedicated customer success team providing 24/7 support and onboarding assistance
- Strengths
ScreenMeet's strengths include its user-friendly interface, robust security measures, and the ability to integrate with multiple platforms, which enhances the overall support experience.
- Positioning
ScreenMeet positions itself as a leading solution for remote support, emphasizing its ability to transform business operations through enhanced collaboration and efficiency.
- Audience
The target users include IT Help Desk teams, Contact Center agents, and businesses looking to enhance their customer support and service capabilities.
- CTA
Get started
- Tags
Remote Support
Screen Sharing
Collaboration
Customer Service
- Tagline
The intelligent remote support platform for business transformation
- Tone of Voice
Professional, supportive, innovative
- Differentiation
ScreenMeet stands out in the market by providing a browser-based interface that eliminates the need for app downloads, along with enterprise-grade security and seamless integration with existing platforms.
- Brand Positioning
ScreenMeet is identified as an innovative partner in the remote support space, backed by significant investments from industry leaders like ServiceNow and Salesforce, which reinforces its credibility and market presence.
- Founded
2015-01-01
- Founders
Ben Lilienthal
Eugene Abovsky