ShyftOff: Summary

ShyftOff

Customer Service, Contact Center, Outsourcing, Gig Economy

ShyftOff offers a modern outsourcing solution that combines cost savings with high-quality customer service through flexible gig agents.

ShyftOff is a gig-powered contact center outsourcing solution that provides flexible, high-performing US-based agents. It aims to enhance customer experience while significantly reducing operational costs for businesses.

Gig-powered model for flexible staffing; 35% savings on operating costs; High-performing US-based agents; 30-minute shift staffing for demand precision

ShyftOff is most valuable for businesses looking to optimize their contact center operations, reduce costs, and improve customer service quality, especially during peak demand periods.

Significant cost reduction of 35% compared to traditional models; Access to a motivated and high-performing workforce; Ability to quickly adapt staffing levels to meet demand fluctuations

ShyftOff's strengths lie in its innovative gig model, cost efficiency, high-quality agent performance, and the ability to provide flexible staffing solutions tailored to client needs.

ShyftOff positions itself as a modern alternative to traditional contact center outsourcing, focusing on flexibility and performance.

The target users include enterprises, startups, and BPOs that require efficient and cost-effective customer service solutions.

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• GigCX

• Contact Center

• Cost Reduction

• Customer Experience

Get the best US agents for your contact center—for less

Innovative, supportive, professional

Unlike traditional BPOs, ShyftOff utilizes a gig economy model that allows for more flexible staffing and better agent performance, addressing the challenges of rigid schedules in contact centers.

ShyftOff identifies itself as a forward-thinking GigCX solution that prioritizes customer experience and operational efficiency.

2020-08-01

• Trevor Clark