STAR - The Society of Ticket Agents and Retailers: Summary

STAR - The Society of Ticket Agents and Retailers

Entertainment, Ticketing, Consumer Protection, Dispute Resolution

STAR provides assurance and protection for consumers purchasing tickets, ensuring they can buy with confidence through its members.

STAR is a self-regulatory body for the ticketing industry in the UK, representing major ticket agents and retailers. It aims to ensure high standards of customer service and provides a dispute resolution service for ticket buyers.

Clear pricing information for tickets; Refund at least the face value of the ticket if an event is cancelled; Professional and courteous handling of bookings; Highlighting terms and conditions including transferability and cancellation

The service is most valuable for consumers looking to purchase tickets safely, venues or organizations selling tickets, and individuals needing assistance with ticket disputes.

High standards of customer service set by the STAR Code of Practice; Government-approved dispute resolution service; Membership includes the biggest names in UK ticketing, ensuring credibility

STAR's main strengths include its established reputation in the industry, its commitment to consumer protection, and its comprehensive guidelines for ticket purchasing.

STAR positions itself as a trusted authority in the ticketing industry, advocating for consumer rights and high service standards.

The target users include ticket buyers, event organizers, and venues that sell tickets directly to the public.

Find out more

• Ticketing

• Consumer Protection

• Dispute Resolution

• Membership

Buy with confidence

Professional, reassuring, authoritative

STAR is unique in the market as it is an approved consumer body for Alternative Dispute Resolution, specifically tailored for the ticketing industry.

STAR's brand identity is centered around trust, safety, and professionalism in the ticketing sector.

1997-01-01