- Service Name
Tern Consultancy Ltd
- Industry
Market Research, Mystery Shopping, Customer Experience, Service Quality
- Main Value Proposition
Tern Consultancy offers powerful insights through mystery shopping to help businesses improve service quality and drive positive change.
- Description
Tern Consultancy Ltd is a leading mystery shopping company in the UK, established in 1989. They provide comprehensive mystery shopping services, including customer satisfaction surveys and retail audits, to help businesses enhance their customer experience.
- Key Features
Feature-rich evidence-based mystery shop research; Intuitive and fully customizable reporting tools; Dedicated client support from experienced professionals; Access to a field team of over 20,000 mystery shoppers
- Use Cases
Tern's services are most valuable in scenarios such as improving customer service in retail, assessing call center performance, and conducting audits for various sectors.
- Competitive advantages
Established reputation as the UK's leading mystery shopping agency; Comprehensive service offerings across various sectors; Strong focus on customer service and support
- Strengths
Tern's main strengths include its long-standing industry presence, a vast network of mystery shoppers, and a commitment to delivering high-quality research and insights.
- Positioning
Tern positions itself as the premier choice for mystery shopping services in the UK, emphasizing its expertise and extensive network.
- Audience
The target users include businesses in retail, hospitality, and financial services, as well as organizations looking to enhance customer experience and satisfaction.
- CTA
Get a Quote
- Tags
Mystery Shopping
Customer Insights
Service Quality
Market Research
- Tagline
We are the leading mystery shopping company in the UK
- Tone of Voice
Professional, supportive, informative
- Differentiation
Tern stands out in the market due to its extensive experience since 1989 and a large network of over 20,000 mystery shoppers, ensuring credible and effective research programs.
- Brand Positioning
Tern's brand identity is built on trust, reliability, and a commitment to delivering actionable insights for its clients.
- Founded
1989-01-01
- Founders
Dawn Edwards