- Service Name
tuQuejaSuma
- Industry
Consumer Advocacy, Online Community, Complaint Resolution, Crowdsourcing
- Main Value Proposition
tuQuejaSuma offers a platform for users to voice their complaints and receive support from both companies and the community, ensuring that their issues are addressed effectively.
- Description
tuQuejaSuma is an online community where users can file complaints for free against any company. The platform notifies companies to provide solutions and encourages other users to support the complainants.
- Key Features
Free complaint filing; Community support for users; Direct notifications to companies; Access to solutions from over 70 companies
- Use Cases
tuQuejaSuma is most valuable for consumers seeking resolution for service issues, product complaints, or any grievances with companies, especially when traditional customer service fails.
- Competitive advantages
Large community engagement with over 400,000 resolved complaints; Direct communication with over 1300 companies; Multi-country support across Argentina, Chile, Colombia, Spain, and Mexico
- Strengths
The platform's strengths lie in its extensive user base, effective communication with companies, and the ability to mobilize community support for individual complaints.
- Positioning
tuQuejaSuma positions itself as a consumer advocacy platform that empowers users to take action against companies and facilitates solutions through community engagement.
- Audience
The target users include consumers facing issues with companies, individuals seeking community support for their complaints, and companies looking to improve their customer service.
- CTA
File your complaint
- Tags
complaint resolution
community support
consumer advocacy
crowdsourcing
- Tagline
The place where complaints find solutions
- Tone of Voice
Supportive, Engaging, Empowering
- Differentiation
tuQuejaSuma uniquely combines consumer complaints with community support, allowing users to rally friends and other users to assist in resolving their issues.
- Brand Positioning
The brand identity of tuQuejaSuma is centered around being a reliable and supportive community for consumers, emphasizing transparency and collective problem-solving.
- Founded
2013-05-15
- Founders
Alejandro Koretzky
Pablo Perez De Angelis
Ricardo Narvaja
Santiago Bravo