- Service Name
Verint Survey Management
- Industry
Technology, Software, Customer Experience Management, Feedback Management
- Main Value Proposition
The primary value offered is the ability to gather, analyze, and act on customer feedback at scale, enhancing customer satisfaction and loyalty.
- Description
Verint Survey Management is a feedback management software that enables brands to engage proactively with customers and employees through surveys. It helps organizations gather insights to improve customer experience and satisfaction across various touchpoints.
- Key Features
Dynamically create and edit surveys in-house or with managed service support; Omnichannel feedback collection across all customer and employee touchpoints; Real-time action with business-specific case management and alerts; Utilization of feedback to generate KPIs and drive action across the business
- Use Cases
Primary scenarios include enhancing customer satisfaction through timely feedback, improving employee engagement, and optimizing service delivery in contact centers.
- Competitive advantages
Recognized as a leader in Voice of the Customer applications by IDC MarketScape; Ability to manage feedback across all channels and modalities seamlessly; Expertise in creating tailored surveys and actionable insights through advanced analytics
- Strengths
Key strengths include its robust survey creation capabilities, real-time feedback processing, and the ability to drive actionable insights that improve customer experience.
- Positioning
Verint positions itself as a leader in customer experience management, focusing on innovative feedback solutions that drive business success.
- Audience
Target users include customer experience managers, marketing professionals, and business analysts who seek to improve customer engagement and satisfaction.
- CTA
Reach out and learn more about Enterprise Experience
- Tags
Feedback Management
Customer Experience
Survey Software
Voice of the Customer
- Tagline
Find deeper and more meaningful insights with proactive, in-the-moment engagement.
- Tone of Voice
Professional, insightful, supportive
- Differentiation
Verint Survey Management stands out by providing a comprehensive omnichannel feedback solution that integrates real-time actions and insights tailored to individual customer contexts.
- Brand Positioning
The brand identity is centered around excellence in customer engagement and feedback management, emphasizing its leadership in the Voice of the Customer space.
- Founded
2006-01-01
- Founders
Jeffrey Henning