Wrangle: Summary

Wrangle

Software, SaaS, Helpdesk Solutions, Ticketing Systems

Wrangle simplifies the ticketing process by allowing users to create and manage tickets directly within Slack, enhancing productivity and ensuring timely responses.

Wrangle is a modern ticketing system integrated into Slack, designed to streamline internal and external helpdesk operations. It automates ticket management and reporting, ensuring that no request falls through the cracks while enhancing team efficiency.

Internal and external ticketing management; Automated ticket assignment and reminders; Comprehensive reporting and insights; No-code workflow automation

IT support ticketing; HR onboarding and requests; Sales contract approvals; Customer support inquiries

Seamless integration with Slack, where users already work; Automated reminders and performance tracking for agents; No-code workflow builder that allows for easy customization

Wrangle's strengths lie in its user-friendly interface, robust automation capabilities, and the ability to provide real-time visibility into ticket status and team performance.

Wrangle positions itself as a modern, efficient solution for teams that rely on Slack for communication, aiming to enhance productivity through integrated ticketing.

The primary target users include IT teams, HR departments, customer support teams, and sales organizations looking for efficient ticketing solutions.

Add to Slack

• ticketing system

• workflow automation

• Slack integration

• helpdesk solution

A modern ticketing and workflow system built into Slack

Professional, supportive, efficient

Wrangle uniquely integrates with Slack, allowing users to manage tickets without needing to switch between multiple applications, thus reducing friction in the workflow.

Wrangle's brand identity emphasizes ease of use, efficiency, and integration, appealing to teams that value streamlined workflows and automation.

2020-01-01

• Adam Long

• Adam Smith